Simple Returns
Please note that your returned items must meet the following criteria in order for a return to be eligible. You can read our extended Return Policy below for full Terms & Conditions:1. Register Your Return
Click here to register and fill out the form. Refund requests may take up to 48 hours to be reviewed. You will receive an email once a decision has been made.
2. Ship it back
Print and attach our provided shipping label to the outside of the box.
3. Receive refund or replacement
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
*Please note that your returned items must meet the following criteria in order for a return to be eligible. You can read our extended Return Policy below for full Terms & Conditions:
Return policy & FAQ's
Our return policy
You have 30 days from purchase to start a return. For details on cancellation of orders please refer to our terms and conditions, revocation rights. We accept returns for all orders, provided they meet the following criteria:
Return Timeframe: 30 days from purchase.
Item Condition: Returned product retains at least 50% of its original content.
(Agreement) I agree to return additional items undamaged and in their original condition (for multiples of the same item).
This is a single return.
All items are inspected upon receipt by our quality assurance team, if the above criteria is not met we are unable to issue a refund and items will be returned to the customer at their expense. If you have received a damaged, faulty or incorrect item, please contact our customer service team [[email protected]] who will resolve this for you on a case-by-case basis. Please note that we do not offer exchanges. You will need to place a new order and return the original item for a refund.
This policy is offered in addition to your legal rights.
Return FAQ
All the information on how to return an order, find here.
When we prepare your order, we will send you a tracking number by e-mail and with this number you can check the status of your shipment on the couriers' website.
If your return qualifies (according to our return policy), we'll create and provide you with a free [post courier] return label.
Once we receive the returned items, we will process the refund back to your original payment method.
Once returned items received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
You are welcome to send us a message to [email protected], or reach us at +49 1622172757
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